Our Mission
We Are Working is a 100% remote U.S-based company founded to help small to medium-sized businesses develop an effective and efficient remote workforce. Many U.S. small and mid-sized businesses struggle to compete with global corporations and don’t have the expertise or access needed to confidently hire virtually. However, when done well, the benefits greatly outweigh the risks.
After building numerous companies, our founders started We Are Working after seeing first-hand the need to compete globally and cut operational costs. Over the years, we have perfected processes and systems to streamline businesses, and built the global infrastructure necessary to ensure all remote workers deliver up to our high standards. Now, We Are Working partners with growing companies to develop productive and accountable remote workforces of all sizes.
Our Approach to Remote Staffing
Our comprehensive remote staffing solution is designed to support your unique needs in a phased approach, and scale with you as you continue to grow and evolve your business. Instead of simply matching you with a virtual assistant and placing the burden of training, coaching and monitoring performance on your shoulders, our team approach gives you layers of support and accountability, so you can focus on growing your business.
Client Success Director
Initiation & Planning: The success of your onboarding experience will be handled by a Client Success Director.
Growth: Your Client Success Director will work to ensure your long-term remote staffing needs are met as you continue to grow your business.
Client Success Manager
Planning: Your Client Success Manager will have detailed knowledge of your SOPs, and will monitor and coach your assistants.
Performance: Routine progress calls are key in order to continuously meet and exceed your expectations. That is where the Client Success Manager comes in.
Account Manager
Initiation: Your initial point of contact who will work closely with you to understand the details of your unique needs, and assemble a team to develop your remote staffing solution.
Growth: When you are ready to grow your remote staff, they will be instrumental in working with you to develop a plan that fits.
You!
Everything we do revolves around you, making your business run smoother and freeing up your time so you can get back to growing your business. Or knitting. Or baking sourdough bread. Or traveling again.
Account Supervisor
Execution: Think of the Account Supervisor as your very own Project Manager for the remote staff on your team. They are responsible for getting the right assistants on your tasks and tracking progress on your deliverables.
Role-Specific Assistants
Execution: A bespoke team assembled and trained on your SOPs to tackle your unique needs defined during the Initiation and Planning phases. Role-Specific Assistants, such as Bookkeepers, have passed aptitude tests in order to demonstrate their expertise in the necessary skill set.
SOP Specialists
Planning: This team will shadow you and your team to learn and document your processes. This process will identify ways to streamline your processes and the resulting SOPs will be used to train your assistants.
Growth: As new processes emerge in your business, your SOP Specialists will get to work streamlining and defining SOPs for those too.
Global Options for a Remote Workforce
We have developed a network of vetted remote workers from around the world. This has enabled us to provide our clients with a diverse pool of talented individuals to handle their increasing number of general administrative or specialized routine tasks. Once we understand your needs, we will recommend which roles are best suited to build your remote team.