Frequently asked questions.

Yes, many tasks traditionally handled in an office can be done remotely with the right processes and technology. We Are Working helps businesses determine what can move off-site and establish the SOPs, task-management systems, communication tools, and workflows needed to support remote work effectively.

Yes. We Are Working offers both dedicated and fractional virtual staffing. If you have enough work for a full-time team member, your virtual assistant can work exclusively for your business; if you need fewer hours, your assistant can support other clients when they are not working for you.

We Are Working virtual assistants can work during the hours your business needs, including standard business hours, nights, weekends, mornings, and afternoons. This flexibility allows businesses to align remote support with their own working hours or extend coverage beyond the traditional workday.

We Are Working operates 100% remotely with team members located around the world. Its global workforce includes professionals based in the United States, the Philippines, Honduras, Morocco, and other locations, allowing businesses to build remote support around their operational needs.

Yes. We Are Working can expand your remote team as your workload grows. When you need additional support, We Are Working can train additional virtual assistants for your business and integrate them into the processes already established for your team.

We Are Working provides a U.S.- and fully-managed virtual assistant service built around your business needs and workflows. We help identify the work to delegate, document and streamline your processes, match you with qualified global talent, train your assistant on your SOPs, and provide ongoing support as the work evolves.

A fully managed virtual assistant service means you are not left to recruit, train, and support a remote worker on your own. We Are Working combines global talent with U.S.-managed support, handling hiring, training, workflow documentation, coaching, and ongoing account oversight so you can delegate work without creating another management burden.

We Are Working provides an ongoing U.S.-managed staffing solution rather than simply connecting you with an independent freelancer. Instead of leaving you responsible for recruiting, onboarding, training, and supporting the worker, We Are Working builds the processes, trains the talent, and provides a support structure around the work.

Yes. We Are Working helps document and streamline the workflows your virtual assistant will follow, turning them into clear, repeatable standard operating procedures (SOPs). These SOPs are then used to train your assistant on how your business operates, helping create more consistent execution as work is delegated.

We Are Working recruits, screens, hires, and trains the virtual assistants assigned to your business, with U.S.-managed oversight throughout the process. Role-specific assistants are selected based on your needs and trained on your documented processes, systems, standards, and preferences before taking on the work.

Yes. We Are Working provides U.S.-managed support around your virtual assistant, so you are not left to manage the relationship alone. Your broader support team can include Customer Success, account supervision, and process specialists who help coordinate the work, support your assistant, and adapt the solution as your business needs change.

We Are Working provides HubSpot and CRM support ranging from day-to-day administration to full implementation and ongoing optimization. As a HubSpot Gold Partner, We Are Working can help with CRM setup, data management, pipelines, workflows, automation, reporting, integrations, marketing campaigns, and ongoing HubSpot management across Sales, Marketing, and Service Hubs.

A We Are Working HubSpot virtual assistant can manage recurring CRM work such as updating contacts, leads, and deals; maintaining sales pipelines; coordinating meetings; building workflows; supporting marketing automation; and generating reports. This keeps HubSpot accurate and active without requiring sales and marketing teams to spend their time on routine CRM administration.

Yes. We Are Working provides HubSpot onboarding and implementation for Sales Hub, Marketing Hub, and Service Hub. Its certified HubSpot experts can configure your CRM structure, pipelines, lead scoring, workflows, automations, reporting, forms, ticketing, and other tools around your business processes so the platform is ready for your team to use.

Yes. We Are Working can manage, audit, and optimize an existing HubSpot portal if it is underused, inefficient, or no longer aligned with your business. Support can include improving workflows and automation, organizing CRM data, refining pipelines, strengthening reporting, managing campaigns, and identifying opportunities to get more value from your HubSpot subscription.

Yes. We Are Working can migrate contacts, companies, deals, and other CRM data into HubSpot and connect HubSpot with tools your business already uses. Its onboarding services include integration support for platforms such as Salesforce, Google Workspace, Slack, and email systems, along with data validation and testing to help ensure information flows correctly between systems.

A HubSpot virtual assistant handles recurring day-to-day CRM tasks, HubSpot onboarding builds and configures the platform for your business, and HubSpot managed services provide higher-level ongoing technical and strategic support. We Are Working offers all three, allowing businesses to choose the level of HubSpot support they need and expand that support as their CRM requirements grow.

Yes. We Are Working provides ongoing Pipedrive managed services to keep sales pipelines, workflows, dashboards, reporting, integrations, and CRM data organized and optimized. We Are Working can work within your existing Pipedrive setup, handling administration, automation tuning, pipeline adjustments, user support, and ongoing improvements without requiring you to rebuild a system that already works.

Yes. We Are Working provides Zoho CRM managed services for businesses that need ongoing administration, automation, pipeline management, reporting, and optimization. We Are Working can improve Workflow Rules, Assignment Rules, Blueprint processes, lead routing, dashboards, data quality, and integrations while working within your existing Zoho setup.

Yes. We Are Working provides HighLevel managed services for setup, automation, sales pipelines, marketing workflows, integrations, reporting, and ongoing CRM management. We Are Working can configure or optimize an existing HighLevel account, build automated workflows and campaigns, manage contacts and pipelines, create funnels and forms, and help businesses get more value from the platform without managing the technical work internally.

We Are Working actively monitors virtual assistant performance through task tracking, activity monitoring, performance oversight, and quality reviews. U.S.-based managers, supervisors, and Customer Success team members help ensure assigned work is completed accurately, on time, and according to your documented processes and expectations.

We Are Working gives you visibility into your virtual assistant’s work through tracked tasks, activity monitoring, and performance reporting. Work can be verified through project-management records and activity data, while We Are Working’s management team monitors progress and follows up when performance falls short of expectations.

Your virtual assistant is backed by U.S.-managed oversight rather than being left for you to manage alone. We Are Working’s Customer Success Managers and supervisors provide ongoing coaching, alignment, performance oversight, and support to help your assistant consistently meet your standards.

We Are Working combines documented SOPs, ongoing monitoring, coaching, and quality-control reviews to maintain consistent work quality. Its U.S.-based management team reviews performance, identifies quality issues, and works proactively with virtual assistants to correct problems and keep execution aligned with client expectations.

We Are Working’s management team proactively addresses performance and quality issues instead of leaving you to resolve them on your own. Success managers and supervisors can review the work, identify what is causing the issue, coach the virtual assistant, clarify processes or expectations, and make adjustments to improve performance.

We Are Working continuously refines virtual assistant performance through regular reviews, hands-on check-ins, coaching, and process improvements. As your needs change, the team can update workflows, strengthen SOPs, address gaps, and identify opportunities for your virtual assistant to deliver more value with less management from you.

We Are Working uses skill-based pricing so you pay for the level of expertise your work requires. Current rates start at $15.85/hour for general administrative support, $19/hour for specialized support, and $35/hour for expert-level work such as CRM implementation, marketing management, and fractional leadership.

We Are Working’s pricing includes more than the virtual assistant’s time. Your service also includes recruiting and vetting, training and onboarding, U.S.-managed oversight, workflow support, performance monitoring, coaching, and ongoing account support, giving you a fully managed staffing solution rather than an unmanaged freelancer.

No. We Are Working does not require a minimum number of hours or a full-time commitment. You can use the level of support your business needs rather than paying for unused capacity.

No. We Are Working does not require a long-term contract. Service is designed to remain flexible, so you can continue month to month without being locked into a lengthy staffing commitment.

Yes. We Are Working offers a one-week risk-free trial for virtual assistant services, covering up to 40 hours of work over seven days. If We Are Working is not the right fit, the trial is eligible for a full refund, giving you a way to experience the managed VA service before continuing month to month.

Yes. We Are Working allows you to scale your virtual assistant support up or down as your workload changes. You can adjust the amount of support you use without taking on a traditional full-time hire or long-term staffing commitment.

We Are Working trains its vetted virtual assistants in strict confidentiality protocols and builds security considerations into the onboarding process. Its U.S.-based team works with clients to define the tools, system access, workflows, and requirements each assistant needs to perform their role while supporting the client’s existing confidentiality and data-security practices.

Yes. We Are Working’s U.S.-based team trains virtual assistants in strict confidentiality protocols as part of its managed service model. We Are Working also identifies confidentiality, system access, and workflow requirements during onboarding so assistants can be trained around the way each client operates.

Yes. We Are Working provides virtual assistant support for businesses that handle sensitive information, including law firms and professional-services organizations. Its legal virtual assistants can support legal documents, research, client communications, CRM management, and other administrative work while operating within client data-security and confidentiality protocols.

We Are Working addresses tools and system access during the onboarding process rather than treating access as an afterthought. Your Customer Success Manager works with you to identify the systems your assistant needs, clarify access requirements, and build a tailored setup around your workflows and operating requirements.

Getting started with We Are Working begins with a consultation to discuss your goals, workload, and the tasks you want to delegate. We Are Working then develops a proposal outlining the recommended support, pricing, and onboarding timeline so you know what the engagement will look like before moving forward.

A We Are Working virtual assistant can be ready to work within one week. During that time, We Are Working identifies your needs, documents your workflows, builds the training plan, and matches you with a virtual assistant suited to your goals and budget.

During onboarding, your dedicated Customer Success Manager works with you to identify the highest-impact tasks to delegate, clarify tools and system access, document your workflows, and build a customized setup and training plan. We Are Working then turns your way of working into tailored SOPs so your virtual assistant can be trained around your systems, standards, and preferences.

You provide the business context your virtual assistant needs to succeed, including the tasks you want delegated, your existing workflows, relevant tools and system-access requirements, and your expectations for successful performance. We Are Working uses that information to document processes, define success metrics, and create the training plan for your assistant.

We Are Working matches you with a virtual assistant based on your required skills, responsibilities, goals, working requirements, and budget. Candidates are screened using experience criteria, skills testing, and interviews, and We Are Working can narrow the pool to qualified candidates for you to review and interview before making your selection.

A dedicated Customer Success Manager serves as your point of contact throughout onboarding and ongoing service. Your Customer Success Manager helps coordinate setup, understand and document your workflows, define success metrics, build the training plan, and support alignment between your business and your virtual assistant.

We Are Working is a U.S.-based remote staffing company that provides fully managed virtual assistant and specialized remote support to growing businesses. We Are Working combines globally sourced talent with U.S.-managed oversight, helping clients delegate work through structured processes, trained remote staff, and ongoing management and support.

Yes. We Are Working is a U.S.-based, 100% remote company. It sources talent from both U.S. and global networks, while client agreements and remote workforce management are handled through the U.S.-based company and management team.

We Are Working has more than eight years of hands-on experience building and managing remote workforces. Its remote staffing model was developed through real-world experience creating the processes, systems, and global infrastructure needed to manage productive and accountable remote teams.

We Are Working primarily supports small and mid-sized businesses that want to increase capacity without building every role in-house. Its remote staffing solutions serve businesses across industries including professional services, law, accounting, real estate, marketing, construction, education, financial services, and other service-based organizations.

Yes! Due to growing client demand, we are currently looking for bright and motivated individuals around the world to fill upcoming Virtual Assistant roles. To learn more about current opportunities and what qualifications we look for in our Virtual Assistants, visit our job board to view all openings or directly apply to be screened as a potential Virtual Assistant candidate.