Streamline Your Customer Service
Make sure someone’s always available, starting at $11 an hour – all-in.
The sale is only the beginning of your relationship with your customers. When they buy from you, they expect prompt and effective customer service – on their time. Meet this need with remote customer service assistants.
- Social Media
- Web Chat
- Email & Phone
Your customers see great customer service as an extension of your brand – and they have a range of public forums to voice their opinions. Welcome to the modern world. Where customer service alone can make or break your brand.
Keep your brand together with 24/7 customer service and reclaim your time to finally master the oboe. Or grow your business. Schedule a call today to learn more about our team of virtual customer service assistants.
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ways we can help your business.
What do businesses with virtual assistants have to say about We Are Working?
“Remote assistants immediately streamlined our customer service, reducing complaints and hold times. Having a virtual assistant on web chat alone diverted a large volume of phone calls, increasing efficiency and even reducing our payroll.” – Achieve Test Prep
By streamlining processes and hiring qualified, globally-sourced virtual assistants, We Are Working enabled Achieve Test Prep to get work done at 70% less per employee. They pay just 30% of what they historically spent to get the same work done.
The Benefits of Remote Customer Service Assistants
Responsive customer service. Improved brand reputation.
Stay on Top of Social Media
Social media can be public forum enemy number one or it can be your best friend. Always be accessible to customers and keep your brand’s image positive and responsive.
The Wonderful World of Web Chat
Be prepared for customers bee-lining it to your site searching for a phone number, the corporate address, or the name of the CEO and let web chat nip most issues in the bud.
Amplify Phone & Email Response
Keep it old school and stay available on the phones and email with remote assistants in the ready-position for those customers who will break down walls for support.
Why choose We Are Working for your remote customer service needs?
Making your life easier is what we do best. And we do that in a lot of ways. But one of them is by building out standard operating procedures unique to your business.
We capture everything and report back to you. From monitoring, training, supporting, and coaching your virtual customer service assistants, you’ll have a firm grasp on how your business is running.
The Right Price
All this, for a fair price? It can’t be. Can it? The short answer: it can. With our global network of qualified talent, we know how to staff and work strategically to save big on cost.
No Long-Term Contracts.
When We Are Working for you, you’ll only pay for the hours worked – no monthly minimum, no long-term agreements. Just pay for the service you need for your business when you’re using it.
When it comes to hiring hourly employees, we’ll handle everything. And we mean everything, including HR paperwork, onboarding, training, monitoring, supporting, and coaching. We even have their computer and internet connection covered too.
Got questions? We’ve got answers. Check out these Frequently Asked Questions and answers, or schedule a free consultation with us to get your unique questions answered.
Can I interview the candidates you find for me?
Yes. Using skills tests, experience criteria, and our own interviews, we’ll narrow down the pool of candidates to 2-3 that will work well for you. You can further review their profiles and interview them to choose the person you like best.
What hours will my virtual customer service assistants work?
What hours would you like them to work? Some of our clients choose to have their virtual customer service assistants work while they are working – regular 9am – 5pm EST hours. Others choose to have their virtual assistants work while they sleep, to provide 24-hour customer service. Your assistants can be available on nights, weekends, mornings, afternoons – you set the hours.
I’ll need my customer service assistant to work for 40 hours a week some months, and only 2 hours a week other months. Is that okay?
Yes. Our services are designed to be flexible. Your remote customer service assistant will work when you need them to work, and they won’t when you don’t need them.
What if I need more assistants after a few months?
We can’t wait to get that call from you. We’ll restart the process of finding you new assistants. We’ll get them onboarded and trained, making the process as seamless as possible for you.