Today we bring you not just to the close-knit town of Waldwick, New Jersey, but into the recently converted home-office (formerly Monty the Cat’s domain) of our very own Tatiana McGrath. Tatiana has been part of our team, which currently sits at four marketing professionals, since December 2020 and has been responsible for all the…
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Effective leadership post-pandemic will have a whole new set of requirements. Get tips on supporting your sales leaders beyond the pandemic.
What’s not to love about remote work? In this week’s Employee Spotlight, Bahareh Nasseri dishes on her experience leading a remote team.
We spoke to business leaders about strategy beyond covid, all came to the conclusion the best solution is to continue working from home.
Many businesses are now looking ahead to a world beyond the COVID-19 pandemic and laying the groundwork for hybrid workforce strategies. While we are advocates for a remote-first staffing strategy, we realize that can mean different things depending upon each client’s unique operational structure. We recently asked a group of business leaders to share their…
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While remote work has been around for years now, with even my own experience working from home taking place back in the technological Stone Age of 2005, there is no doubt this trend was accelerated by the COVID-19 global pandemic. Working from home is part of the collective experience the world has been sharing which…
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Whether you sent your team home in March of 2020 and have been learning how to manage your employees remotely since, or you’ve been fostering a remote workforce for years – you know that the tools you use are essential in keeping everyone on the same page, engaged, and productive. In this series, we’ll cover the set of apps, software, and services we think are the best tools to manage remote employees.
From insightful tips for working remotely, to her love for the Key West Pink Shrimp Caesar Pita, meet Bridget Chebo in our remote-first employee spotlight. Based in Winchester, Virginia, Bridget oversees remote teams all over the map, and has taken advantage of the many perks of a fully-remote workforce. To learn more about Bridget and about the benefits of going remote-first, read the full article here.
Ready to make improvements to your customers’ experience on chat? Try these tips for improving customer service chat processes.
There are brand reputation-damaging risks associated with bad customer service chat experiences. Learn how to avoid the pitfalls of web chat.
