As the United States is now in a new phase of the COVID-19 pandemic, one debate continues to grow for businesses: recall employees to the office, develop a hybrid workforce strategy, or continue on fully remote. We tapped some Marketing Agency leaders to get their perspectives into this dilemma.
Thinking of hiring an assistant for bookkeeping? Learn the differences between a bookkeeper and an accountant first.
After uncovering issues with customer service chat for our client, we implemented data-driven improvements to increase customer satisfaction.
After uncovering issues with customer service chat for our client, we implemented data-driven improvements to increase customer satisfaction.
Thinking of hiring an assistant for bookkeeping? Learn the differences between a bookkeeper and an accountant first.
Being a success in real estate means learning how to delegate. In our previous article, “Real Estate Agents Share the Top Tasks They Delegate to Virtual Assistants,” we looked at tried and true ideas of what to delegate. Now we explore how to delegate and who to delegate to. While we prefer our unique approach…
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Ready to make improvements to your customers’ experience on chat? Try these tips for improving customer service chat processes.
There are brand reputation-damaging risks associated with bad customer service chat experiences. Learn how to avoid the pitfalls of web chat.
