Category: Blog

Why Businesses Choose Remote Work Post-COVID

Why Businesses Choose Remote Work Post-COVID

We spoke to business leaders about strategy beyond covid, all came to the conclusion the best solution is to continue working from home.

Hybrid Workforce Strategies for the Business World Beyond the COVID-19 Pandemic

Hybrid Workforce Strategies for Post-COVID Era: 5 Ideas

Many businesses are now looking ahead to a world beyond the COVID-19 pandemic and laying the groundwork for hybrid workforce strategies. While we are advocates for a remote-first staffing strategy, we realize that can mean different things depending upon each client’s unique operational structure. We recently asked a group of business leaders to share their…
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Marifel Cabrera - Remote-First Employee Spotlight

Marifel Cabrera – Remote-First Employee Spotlight

If the pandemic taught us anything, it’s the value of family, the comforts of home and living in a place you love. We explore those ideas in this remote employee spotlight.

Remote-First Strategy – Business Success during COVID-19

While remote work has been around for years now, with even my own experience working from home taking place back in the technological Stone Age of 2005, there is no doubt this trend was accelerated by the COVID-19 global pandemic. Working from home is part of the collective experience the world has been sharing which…
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The Best Tools for Managing Remote Employees

The Best Tools for Managing Remote Employees

Whether you sent your team home in March of 2020 and have been learning how to manage your employees remotely since, or you’ve been fostering a remote workforce for years – you know that the tools you use are essential in keeping everyone on the same page, engaged, and productive. In this series, we’ll cover the set of apps, software, and services we think are the best tools to manage remote employees.

Bridget Chebo remote employee spotlight

Bridget Chebo – Remote-First Employee Spotlight

From insightful tips for working remotely, to her love for the Key West Pink Shrimp Caesar Pita, meet Bridget Chebo in our remote-first employee spotlight. Based in Winchester, Virginia, Bridget oversees remote teams all over the map, and has taken advantage of the many perks of a fully-remote workforce. To learn more about Bridget and about the benefits of going remote-first, read the full article here.

Quick Tips for Improving Customer Service Chat

Quick Tips for Improving the Chat Experience for Your Customers

Ready to make improvements to your customers’ experience on chat? Try these tips for improving customer service chat processes.

Improving Customer Service Website Chat

Improving Customer Service Chat

There are brand reputation-damaging risks associated with bad customer service chat experiences. Learn how to avoid the pitfalls of web chat.

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