Category: Virtual Assistant

Managing Your Virtual Assistant In Another Time Zone

A Virtual Assistant (VA), is a person working in a remote capacity, typically in their home office, in a role designed to support a business.

Quick Tips for Improving Customer Service Chat

Quick Tips for Improving the Chat Experience for Your Customers

Ready to make improvements to your customers’ experience on chat? Try these tips for improving customer service chat processes.

Improving Customer Service Website Chat

Improving Customer Service Chat

There are brand reputation-damaging risks associated with bad customer service chat experiences. Learn how to avoid the pitfalls of web chat.