Category: Customer Service

What Kind Of Tasks Can A Virtual Assistant Do

Pros and Cons of Using a Virtual Assistant

As the United States is now in a new phase of the COVID-19 pandemic, one debate continues to grow for businesses: recall employees to the office, develop a hybrid workforce strategy, or continue on fully remote. We tapped some Marketing Agency leaders to get their perspectives into this dilemma.

What is a Remote First Staffing Strategy?

What is a Virtual Assistant Agency?

A virtual assistant agency connects businesses to outsourced workers. VA agencies handle hiring, training, and matching remote talent to job openings, which boosts productivity and reduces management responsibilities. What are the reasons to use a virtual assistant agency, and what is the difference between agencies vs. freelancers? Find the best virtual assistant services with We…
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5 Business Functions That Can Be Outsourced To a Virtual Admin

Running a successful business is no easy feat. It requires a lot of hard work, dedication, and effort to keep it running properly. From managing finances and creating marketing strategies to hiring staff and ensuring customer satisfaction, there are many aspects that need to be taken care of in order to ensure the success of…
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What Does a Personal Assistant Do?

Thinking of hiring an assistant for bookkeeping? Learn the differences between a bookkeeper and an accountant first.

Implementing Improvements to Customer Service Chat

Implementing Improvements to Customer Service Chat

After uncovering issues with customer service chat for our client, we implemented data-driven improvements to increase customer satisfaction.

Real Estate Agents Share the Top Tasks They Delegate to Virtual Assistants

Real Estate Agents Share Top Tasks delegated to VAs

Real estate is such a lucrative business for a unique individual who is able to wear many hats, but most of all someone who can forge lasting connections with their current and potential clients. In reality, a decent portion of the behind-the-scenes workload that keeps real estate agents up to 1 a.m., can be delegated…
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Quick Tips for Improving Customer Service Chat

Quick Tips for Improving the Chat Experience for Your Customers

Ready to make improvements to your customers’ experience on chat? Try these tips for improving customer service chat processes.

Improving Customer Service Website Chat

Improving Customer Service Chat

There are brand reputation-damaging risks associated with bad customer service chat experiences. Learn how to avoid the pitfalls of web chat.

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